Refund policy
Return & Refund Policy
Last Updated: July 18, 2026
At LockOra, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we’re here to help.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To qualify for a return, the item must:
- Be unused and in its original condition
- Include all original packaging, accessories, manuals, and keys/cards
- Not be damaged due to misuse, improper installation, or accidents
Non-Returnable Items
Returns are not accepted for:
- Products showing signs of installation or use
- Damaged products caused by improper installation or misuse
- Lost or stolen products
- Clearance or final sale items
- Gift cards
Damaged or Defective Products
If your product arrives damaged or has a manufacturing defect, contact us within 7 days of delivery with:
- Your order number
- Photos or videos of the issue
- A brief description
If approved, we will provide a replacement or refund at no additional cost.
Refunds
Once your returned item is inspected, we will notify you of the approval status.
Approved refunds are issued to your original payment method within 5–10 business days, although your financial institution may take additional time to post the refund.
Original shipping charges are non-refundable unless the return is due to our error or a defective product.
Return Shipping
Customers are responsible for return shipping costs unless the item is defective, damaged upon arrival, or we shipped the wrong item.